Questions and answers
Adding a name
How do I add a name to a product?
On a product that offers it, choose the personalized option and type the name. The preview updates as you type.
How long can a name be?
Up to 14 characters, including spaces. Names can use letters from any language, spaces, hyphens, apostrophes and periods.
Is the preview exactly what I'll receive?
The preview is a sample to help you picture the product. We make personalized items exactly as entered, so please check the spelling before you order.
Can I change a name after I order?
Contact us as soon as you can with your order number, and we'll do what we can if it hasn't been made yet.
Orders and payment
How can I pay?
Checkout accepts credit cards, Shop Pay, PayPal, Amazon Pay and Google Pay.
Where are your products made?
Most of our gifts are made to order in the San Francisco Bay Area.
Shipping
Where do you ship?
We currently ship within the United States only.
How much is shipping?
Standard shipping is a flat $4.00 per order. See our shipping page for more.
Will I get tracking?
We'll email you when your order ships, with tracking when it's available.
Returns
Can I return an item?
Yes, within 14 days of purchase, if it's unused and in the condition you received it. Contact us first and we'll give you the return address. Our returns policy has the details.
Can I return a personalized item?
Items made with a name are made just for you, so we can only accept them back if they arrive damaged or defective, or we made a mistake.
What if my order arrives damaged?
Contact us within 14 days with your order number. We'll ask for a photo and replace it.
Zodiac signs
How do you work out my Asian zodiac sign?
Asian zodiac years start at Lunar New Year rather than January 1. If you were born in January or February before that year's Lunar New Year, your sign belongs to the year before. Our sign finder works this out from your birthday.
What if I was born on the cusp?
If your birthday falls right next to another Western sign, the sign finder tells you which one, so you can choose the gift that feels right.
Still have a question? Contact us