Returns and refunds

You can return an item within 14 days of purchase. It must be unused, in the condition you received it, and come with a receipt or proof of purchase.

Items made with a name are made just for you, so we can't accept returns of them unless they arrive damaged or defective, or we made a mistake.

Digital products can't be returned once delivered. If a file is faulty or won't open, contact us and we'll make it right.

If something arrives damaged or defective, contact us within 14 days with your order number. We'll ask for a photo and replace it.

Contact us before sending anything back, and we'll give you the return address. You're responsible for return shipping unless the item is damaged, defective or our mistake. Original shipping costs aren't refundable. For items over $75, we suggest a trackable service or shipping insurance, because we can't guarantee we'll receive your return.

Once we receive and inspect your return, we'll email you to say whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take some time to post it. If you haven't seen it after checking with them, contact us.

Only regular-priced items can be refunded. Sale items can't be refunded.

If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Otherwise, the refund goes to the person who bought it.